Current Career Opening(s)
Join our team and be part of the effort to build greater opportunities for every person in our community with a Career at United Way of Denton County.
Economic Mobility Initiatives Manager
Reports to: Programs Director
Status: Full-time, Non-exempt, Grant-funded
United Way of Denton County’s (UWDC) Volunteer Income Tax Assistance (VITA) program prepares and files federal income tax returns free of charge for low-to-moderate income households. The Economic Mobility Initiatives Program Manager is responsible for the overall operation of the UWDC VITA program in at least eight VITA Sites across Denton County that primarily operate through partnerships with public libraries. Serving as the overall program contact and the direct supervisor to VITA Site Coordinators and VITA volunteers, the Economic Mobility Initiatives Program Manager’s duties include program planning and execution, overall VITA sites operation, volunteer recruitment and management, VITA site host relations, taxpayer relations, VITA program and grant record-keeping, and VITA tax return submission.
- Pass IRS-certification exams to qualify for VITA Advanced and Foreign Student certifications.
- Recruit and facilitate VITA training for VITA Site Coordinators.
- Recruit and facilitate VITA training for community volunteers.
- Communicate with, organize, support, and recognize VITA volunteers throughout the year.
- Adhere to and communicate program policies and procedures to VITA staff and volunteers.
- Ensure that VITA staff and volunteers adhere to the six (6) IRS volunteer standards of conduct.
- Ensure that VITA sites meet all ten (10) IRS quality site requirements, are adequately supplied, are adequately staffed by a VITA Site Coordinator and VITA volunteers, and open and operate on schedule.
- Ensure that VITA Site Coordinators and VITA volunteers are trained on VITA site quality review processes and that all VITA documents are properly secured, and all IRS procedures are followed.
- Ensure that all VITA returns are electronically completed and filed in a timely manner, acknowledgements are reviewed, and issues and/or e-file rejects are resolved in a timely manner.
- Assist VITA staff and volunteers in site operation and in the preparation of taxpayer’s returns on an as-needed basis.
- Compile data and maintain grant-related records and statistics for VITA sites, UWDC management and UWDC’s board of directors.
- Foster collaboration and communication between VITA Site Coordinators, the VITA Program Coordinator, UWDC Programs Director, and UWDC Finance & Administration staff to address all complications or barriers to the operation of VITA sites as they arise.
- Collaborate with the VITA Site Coordinators, UWDC Programs Director, and other UWDC staff to plan, organize, supervise, and promote Workforce Success Initiatives and Economic Mobility activities.
- Participate in Workforce Success Initiatives and Economic Mobility activities post tax season.
- Collaborate with UWDC’s Grant Writer to develop proposals to maintain and expand UWDC’s VITA services across Denton County.
- Performs other related duties as needed or assigned.
- Staff and volunteer supervision experience required.
- Volunteer recruitment, training and retention experience or equivalent required.
- Ability and availability during tax season to coordinate staff and volunteers to deliver a county-wide ALICE household serving program that operates weekday evenings and Saturdays required.
- Valid driver’s license, automobile insurance and reliable transportation to facilitate training and VITA site operations across Denton County required.
- Ability to speak a second language, especially Spanish, preferred.
- Demonstrated knowledge of or ability and aptitude to learn tax preparation for low-to-moderate income households qualifying for the IRS VITA program including the completion of Form 1040 and all associated schedules and forms required.
- Ability to complete all IRS VITA training and IRS VITA certification requirements in a timely manner.
- Strong organizational, time management and communication skills required.
- Ability to lead others required.
- Proficiency with Microsoft Office365 Suite and Google Sheets required.
- Education or experience in accounting, social work, non-profit, and / or volunteer management preferred.
- Experience working with a diverse population, including low-income families preferred.
- Working knowledge of TaxSlayer tax preparation software or equivalent desired but not required.
Please send cover letter and resume to Shelby Redondo at shelby@unitedwaydenton.org
Position contingent upon successful background check and grant funding.
Volunteer Income Tax Assistance (VITA) Site Coordinator
Reports to: Economic Mobility Initiatives Manager
Status: Part-time Temporary, Grant Funded (Through April 15, 2025)
Our Volunteer Income Tax Assistance program files federal income tax returns free of charge for low-to-moderate income households. The VITA Site Coordinator is responsible for the smooth day-to-day operation of assigned VITA sites across Denton County during tax season. Serving as the contact for assigned sites and acting as the direct supervisor to valued volunteers, the Site Coordinator’s duties include site operation, volunteer management, taxpayer relations, record-keeping, and tax return submission.
- With training from United Way of Denton County staff, pass IRS-certification exams to qualify in a timely manner for Advanced and Foreign Student certifications
- Communicate with, organize, support, and recognize VITA volunteers
- Adhere to and communicate program policies and procedures to volunteers
- Ensure that VITA volunteers adhere to the six (6) IRS volunteer standards of conduct
- Ensure that assigned VITA sites meet all ten (10) IRS quality site requirements, are adequately supplied, are adequately staffed by volunteers, and open as scheduled
- Ensure that an on-site quality review process is in place using the return preparation source documents and that all return notes are properly documented
- Electronically file all completed returns in a timely manner, review acknowledgements, and resolve any e-file rejects in a timely manner
- Assist volunteers in the preparation of taxpayer’s returns on an as-needed basis
- Compile data and maintain grant-related records and statistics for VITA sites
- Collaborate with other VITA Site Coordinators, the Economic Mobility Manager, and the Programs Director to address all complications or barriers to the operation of VITA sites as they arise
- Collaborate with the Economic Mobility Manager, the Programs Director, and other United Way of Denton County staff to plan, organize, supervise, and promote Economic Mobility services
- Performs other related duties as needed or assigned
- Dependability with flexibility to work weekday evenings and Saturdays
- Valid driver’s license and reliable transportation to facilitate training and VITA sites county-wide
- Prefer ability to speak a second language, especially Spanish
- Demonstrated knowledge of or a strong desire and aptitude to learn tax preparation including the completion of Form 1040 and all associated schedules and forms required
- Ability to complete all training and certification requirements in a timely manner
- Strong organizational, time management and communication skills
- Proficiency with Microsoft Office365 Suite and Google Sheets
- Prefer education or experience in accounting, social work, non-profit, and / or volunteer management
- Prefer experience working with a diverse population, including low-income families
- Prefer working knowledge of TaxSlayer tax preparation software
Please send cover letter and resume to Shelby Redondo at shelby@unitedwaydenton.org
Position contingent upon successful background check and grant funding.
United Way of Denton County values diversity and promotes equal employment opportunities by implementing guidelines and practices that ensure employees and applicants are not discriminated against with respect to national origin, race, religion, color, gender, gender identity, marital status, ancestry, sexual orientation, people with disabilities, or age.